*SECURE* Online Order FORM
Click on 'Checkout' on any product page.
Anytime - 24 hours a day, 7 days a week.
Major Credit Cards Accepted By Online Order Form
Master Card, VISA, American Express
Money Order Payments can be placed Online.
Be sure to Fill out ALL BLANKS for Customer Information
Your Order & Shipping Information
Credit Card Number, Billing Address, and the Name on the
Please email us for our new address Money Orders
Accepted ONLY BY MAIL
Money Orders will be processed WHEN ORDER IS SHIPPED!
Be sure to include your Name, Address, Phone Number
Your Order & Shipping Information
Be sure to include all order and contact information
Sorry there is no C.O.D. courier service available at
All customers assume all responsibility for custom
Can you send me information on the product before I buy?
If you need product information other than what is
listed on the site, please contact us at
firstname.lastname@example.org If additional information is
available that is not posted on the Web, we will be
happy to let you know. How can I determine if a product
is safe for children? All merchandise is required to
comply with every applicable health and safety standard
in the US and Canada.
Are batteries included with those products that require
Our merchandise does not include batteries. The product
description usually specifies any merchandise that does
What if I am interested in a product that I do not see
on the site?
If you are interested in a product that you cannot find
at Wacky Willy's Web, please send us an email at
email@example.com We will respond to you within one
to two business days.
What if I have a problem while placing an order?
Although most online orders go very smoothly,
occasionally you may experience some bumps in the road.
If you are not sure what to do next to complete your
order, the Shopping Cart is a good place to start. In
most cases, you'll get back on track and easily complete
your order. If you continue to have trouble with your
order, please call us at 1-778-426-3335 or email us at
firstname.lastname@example.org We will be glad to help you
through the process.
Do you accept international orders?
Yes. An email request will be sent after your order is
placed for shipping costs.
How do I cancel or modify my order once it has been
We process orders very quickly in order to provide our
customers with excellent service. This does make it
difficult for us to cancel or modify your order once it
is submitted. If you change your mind once your order
has been submitted, you have to tell us immediately by
phoning Customer Service at 1 778 426 3335 . Email or
Fax may not be fast enough, and we could ship your order
out before your tell us.
Will I receive an automatic confirmation that my order
has been processed after I have placed my order?
Yes, an email will be sent with your Order ID number and
If you sent your order via fax or mail, a Customer
Service Representative at 1-778-426 3335 will be happy
to verify that your order has been processed.
Will I receive a confirmation when my order is shipped?
Yes, An email will be sent once your Order is shipped.
Please ensure you correctly enter your email
address when placing your order.
Which payment methods do you accept?
We accept VISA, MasterCard, American Express and
International Money Orders. At this time, we do not
accept checks, International VISA gift cards or C.O.D.
When will my credit card be charged?
We do not charge your card until your order is packaged
What do I do if my credit card information is declined?
If the site declines your credit card information, it is
most likely you have entered a Credit card not accepted
by Wacky Willy's.
If your credit card information is accepted when
ordering but declined when processed you will be
contacted by email. We do not receive specific
information as to why a credit card is declined, the
issuing bank will be able to provide you with additional
If I ordered an item and it is on back order, will you
ship it to me when it is once again available?
If your order information included an email address, we
will send you an email to inform you that a product you
ordered is not available for immediate delivery. Then a
Customer Service Rep will discuss your options, and
course of action you would prefer. We will ship the item
to you when we receive it into stock.
When do you charge my credit card for product that is on
We do not charge your credit card for the purchase price
of the item until it is packaged for shipping. If the backordered
item was part of a larger order, shipping costs for the
items shipped WILL NOT incorporate ANY charges for the
backordered item(s). A Customer Service Representative
at 1-778-426 3335 or email@example.com will be happy
to assist you with your back order. We will gladly
cancel your order for you or help you select a
comparable item that is available for immediate
I was on your site and saw a product that I wanted to
order, but when I came back later, it was no longer
there. What happened?
The product you are looking for may be temporarily out
of stock or no longer available. We make every attempt
to keep the site updated so that only items that are
currently available are shown. Since quantities of many
of our items, particularly collectibles, are limited,
there is always a chance that they will sell out
quickly. If the item you wish to order becomes available
again, however, we will post it on the site as soon as
it is in stock.
Returns / Refunds
To return an Item for exchange or refund please email
firstname.lastname@example.org for additional information. A
15% restocking fee may apply to items returned for
refund. Items retuned must be in new/unused condition to
be exchanged or to be refunded.
email@example.com or call 778-426-3335 for
warranty information. Warranty covers only manufacture
What do I do if my order was shipped incomplete or I
received the wrong item?
All orders are triple checked prior to shipping for
quality and accuracy.
Contact us at 1-778-426 3335 or at firstname.lastname@example.org
and a Service Representative will resolve the issue with
Wacky Willy's Web respects the privacy of every
outlines the information Wacky Willy's Web may collect
and how we may use that information.
What do you do with my personal information?
We only collect the information necessary to process
your order, and that is all it is used for. Your
information stays on file on our copy of the invoice for
reference purposes, but it stays within Wacky Willy's
Web, and is not communicated to any other party. At no
time do we intend to sell, rent or market personal data
about you to third parties.
Wacky Willy's Web has no intention of
collecting any personal data from individuals under
eighteen (18) years of age, since only adults should be
placing orders with us.
Is your online ordering secure?
Protecting your order information is our priority. We
use Secure Sockets Layers (SSL) technology to protect
the security of your online order information. always
check the https is show in your checkout - When you
input your information into our system at "Check Out,"
your shipping information and credit card information is
sent in an encrypted code that only we can decode. This
information is sent to a credit card payment processor
that validates your name, address and credit card
information. Your encrypted credit card information is
then stored in a highly protected computer until your
product is shipped, at which time your credit card will
be charged. Your order form, including your encrypted
credit card information is once again archived in a
highly protected computer that can only be accessed by
authorized employees. While we can keep track of your
name and address for future product purchases, you will
need to provide your credit card number each time you
order. Only authorized employees have access to stored
information. We safeguard information according to
established security standards and procedures, and we
continually assess new technology for protecting
information. When you shop at wackywillysweb.com, you
can be assured that your shopping experience is 100%
secure. You are one of millions of customers who visit
wackywillysweb.com and who shop with us securely.